ATLANTA, Sept 19, 2007 /PRNewswire-FirstCall via COMTEX News Network/ --
EarthLink, Inc. (Nasdaq: ELNK) today announced that its dial-up and high-speed Internet services have been recognized by J.D. Power and Associates in its 2007 Internet Service Provider Residential Customer Satisfaction Study(SM) with the highest ranking for customer satisfaction. For high-speed service, the ISP took the top ranking for the United States Eastern and Southern regions.
"EarthLink has always focused on our customers' online experience, and receiving J.D. Power and Associates' highest ranking is recognition of that commitment," said Jacqueline Yeaney, EarthLink's Chief Marketing Officer. "We'll continue providing the fast, reliable Internet service that consumers expect as well as the software tools, products and services that make the EarthLink brand synonymous with the highest standards of quality."
EarthLink Dial-Up was the highest rated provider in five of the seven factors including performance and reliability, image, billing, customer service and email services. EarthLink Dial Up has consistently placed at the top or near the top in the J.D. Power and Associates study rankings having received the highest rankings previously in 2002 and 2004.
EarthLink's top position among broadband providers in the Southern and Eastern regions results from receiving the highest scores in the industry for image, cost of service and email. In the South the ISP also was rated highest for offers and promotions, and in the East for billing. EarthLink tied for the highest ranking for high-speed services in 2002, and was rated highest in 2003 and 2004.
For more information on EarthLink dial-up services, please go to http://www.earthlink.net/dialup/. For more information on EarthLink high speed services, please go to http://www.earthlink.net/highspeed/.
"EarthLink. We revolve around you(TM)." As the nation's next generation Internet service provider, Atlanta-based EarthLink has earned an award-winning reputation for outstanding customer service and its suite of online products and services. EarthLink offers what every user should expect from their Internet experience: high-quality connectivity, minimal online intrusions and customizable features. Whether it's dial-up, high-speed, voice, web hosting, wireless or "EarthLink Extras" like home networking or security, EarthLink connects people to the power and possibilities of the Internet. Learn more about EarthLink by calling (800) EARTHLINK or visiting EarthLink's Web site at www.EarthLink.net.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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